Terms & Conditions

INCLUSIONS

Tours include all sightseeing, entry fees and meals as stated in the full itinerary but are subject to change solely at the discretion of Lumineer Adventure Tours.

PRICES

Prices are quoted in Australian dollars and are inclusive of GST. Tour prices are per person and can be subject to change at the discretion of Lumineer Adventure Tours, the website will always have the most up to date pricing.

CONDITIONS OF TRAVEL

Lumineer Adventure Tours reserves the right to alter the route or itinerary of any of its tours if necessary due to severe weather or other unforeseen circumstances. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause beyond our control, including but not limited to severe weather conditions. Components of some trips are weather dependant and Lumineer Adventure Tours cannot be held liable if trip components are not available on the day of travel. Where possible we endeavour to provide alternative options. Lumineer Adventure Tours can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

LIABILITY

Whilst we make every effort to ensure the safety of our passengers, Lumineer Adventure Tours cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. Lumineer Adventure Tours also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

MINIMUM NUMBERS/ITINERARIES

Some tours require minimum passenger numbers to operate. In circumstances where minimum numbers are not reached, an alternative may be offered or a smaller vehicle used.

TRAVEL INSURANCE

Travel insurance is not included. Lumineer Adventure Tours strongly recommends that passengers take out their own travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.

DEPARTURE POINTS

Pick up details will be advised at time of booking. Hotel pick ups are available on request at time of booking from select Perth City Hotels. Most tours also provide a free drop-off service.

CANCELLATION POLICY

Once a booking is made the following cancellation fees will apply:

Half and Full Day Tours

Up to 24 hours of departure 100% refund
Within 24 hours of departure; no refund 100% of total price

Private Tours and Group Bookings

75% refund up to 10 days prior to departure
Within 5 days of departure; no refund 100% of total price

If you fail to join a tour or join it after departure, or leave it prior to its completion, no tour refund can be made.

CANCELLATION BY LUMINEER ADVENTURE TOURS

We may cancel a trip at any time up to 24 hours before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights.

DEPOSIT AND FINAL PAYMENT

Please note all bookings made online and via this website must be paid in full.

CHILD POLICY

Child fares are available on most tours for passengers aged between 1 and 12 years inclusive. Infants (0-1 yrs) are able to come on most of our tours. Depending on age, children on tour may be required t o be seated in booster seats or other child safety accredited seating – please note Lumineer Adventure Tours is not responsible to supply booster seats or child safety accredited seating. . At all times, Lumineer Adventure Tours reserves the right to not accept children on tours due to safety concerns.

CONCESSION FARES

Concession fares apply to holders of senior or pensioner cards and full-time students. Card membership numbers must be quoted at time of booking.

LUGGAGE ON TOUR – WHAT TO PACK

Due to the equipment required for tours, vehicles have limited luggage space remaining. We therefore ask passengers to limit baggage to a strict 10kg maximum soft bags are preferred. We suggest you include the following essential items: non-slip walking shoes (sneakers), sun screen, hat, beach towel, bathers, camera and small bottle of water. We recommend that items of value, including electronic items, should not be carried on tour, and liability and risk is with the owner.

UPDATES & CHANGES

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.

DISCLAIMER

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.